Frequently Asked Questions

General FAQs

How do I change my name, email and/or password?

Open your “My Account” page at modernhangover.com , click “[Edit Account Info / Change Password ]” to edit your name, email and password. After you change any settings, click “Updated”.

How do I change my e-mail settings?

In the Email preferences tab located in the drop down menu under your username, you can opt-out of specific e-mails. Check or uncheck the boxes you want and click on “Update” to save your settings.

What happens when a product's pre-sale ends?

As soon as a pre-sale ends, we place a single bulk order with the designer, who prepares the order and ships it to our warehouse. Once we receive the shipment, we break down the bulk cartons of products, repackage everything, and ship out everyone’s individual orders.

Security

Is this a scam?

We will never intentionally misrepresent a product, sell your personal information, or steal your money. We are backed by some of the leading Silicon Valley investors and advisors and we stand behind everything we do at Modern Hangover.

Is my credit card information secure?

Absolutely. All of your data is SSL encrypted and we don’t store any credit card information on our servers. We take security very seriously; it’s one of our absolute top priorities at Modern Hangover.

Products

I missed a sale

If you missed a sale, we will not know if it will be available again. Often, we come across a product so cool that everyone just has to have it. If you want to know when the item becomes available again, we have a “Add To Wishlist” feature that will alert you via email. Just click the heart icon “Add To Wishlist” on the product’s page. After clicking the icon, the item will be added to your Wishlist and you will be notified.

How do you select the products to sell?

Product selection is at the heart of what we do at Modern Hangover. We have a team of trained product buyers that source and curate products from all over the world. Aside from a modern aesthetic, Modern Hangover represents quality and great value at best price point.

Shipping & Returns

What countries do you ship to?

Orders placed on this website are shipped to only within India.

What payment methods do you accept?

Payments are accepted through Credit Card, Debit Card & direct bank transfer. All sales through this website will be processed in Indian Rupee.

When will my order ship?

Every sale has different shipping times based on production requirements and origin. These ship times are provided in the product page under Shipping Information.

Once your order ships, you will also be emailed your tracking information. You can also find this by checking out the Order History page in your account profile.

How long does shipping take?

Your purchases come from all over the India & internationally. Because of this, they may depart from various locations and/or arrive to you in multiple packages, even though only one delivery fee is charged per order. Delivery times may vary. Estimated delivery times are listed for each product on the sale page, and can be found in your Order Update emails.

What if I miss delivery?

We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

Will I get a tracking number?

Of course! You will receive an email with tracking information once your order has been shipped out. You may also find your tracking information in your Order History once it becomes available.

Why isn’t my tracking number working?

Tracking information can occasionally take some time to update. But it most cases, it is updated when the package is scanned during it’s journey.

What is White Glove Delivery?

Handling fees may apply for items that require special attention. This can be applied to items that are too large and/or are coming remote place of India / internationally. These charges are only used to cover our own shipping costs and we keep them as low as possible. White glove delivery charges for large items (usually furniture) are listed per product. White glove service includes delivery into the room of choice with removal of packing materials. White glove service does NOT include assembly IF the item requires assembly. The white glove provider will contact the customer to schedule delivery.

Service Areas

Modern Hangover can ship to any street address within India, including Andaman Nicobar and Lakshadweep. We will ship your order via Blue Dart, UPS, FedEx, or our White Glove delivery service. We do not ship to PO Boxes, APO addresses, or any of the Indian Territories such as Jammu & Kashmir and Ladakh.

Shipping to Andaman Nicobar and Lakshadweep

Shipping to the above location incurs an additional INR 500 per order. If this fee applies, it will appear at checkout.

What is Modern Hangover's return policy?

Return policies are listed in the details of each product page. Most items are either final sale or returnable for store credit.

Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you are concerned that you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase. If your order arrives damaged, please submit a photo of the damage with your request within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. Please note that there may be additional circumstances under which we will not be able to honour your return. Acceptance of a return is within our sole discretion.

Items marked “Return for store credit” are returnable for STORE CREDIT within 7 days of receiving the item. We will arrange a return label for free return shipping. Upon receipt and reprocessing of the item into our warehouse, you will receive the store credit.

Selected items are returnable for refund:

The item must be unopened in original manufacturer’s packaging
The cost of shipping for the items will be deducted from the refund
As specified in each product page, items are returnable for refund within 7 or 14 days of receiving the item.

Orders

What does my order status mean?

Orders showing as “Complete” means that the transaction was complete!
This means your payment went through successfully.
This does NOT mean your order was delivered, though.

You will receive multiple email updates regarding the status of your package:

Order received – Pending processing:
Your order has been placed and we will send out a purchase order to the vendor once the pre-sale event is over.
PO sent:
Our single bulk-purchase order was sent to the designer/vendor for the quantity sold during the pre-sale event.
Items being prepared by supplier:
Our single, bulk purchase order was sent to the designer/vendor and are awaiting shipment to our fulfilment centre.
Items awaiting carrier pickup:
Your order has been packed and needs to be picked up by the courier in order to get to you! Live tracking is not available until the carrier has scanned your package and received it into their system.
Items Shipped:
Your item has shipped! This will include the tracking number for the particular item/package. Tracking is also updated on your order page.

How can I track my order?

In the top-right corner, you can hover over “My Account” to allow a drop-down menu to show. From here, you can click on “Order History” which will direct you to all completed transactions you have made with Modern Hangover. Here, you can check on your items ordered, order payment summary and available tracking numbers. We also send Order Update emails with all your shipping status updates.

Can I cancel my order or change my order?

Unless otherwise specified, all items are final sale and also not eligible for a return. Because we buy our bulk products at wholesale, unfortunately, we aren’t able to cancel or refund orders. If you wish to change your order, please let us know before the sale ends! You may submit a request here.

Where's my order? Why is it taking so long?

While we do our best to ensure each and every item gets delivered on time and hassle free, we occasionally encounter delays that are outside our control. Shipping pan India can lead to delays due to weather and holidays. Handmade products take longer to produce than expected. The good news is that we have the experience to deal with all of these issues and we will make sure they get resolved as quickly as possible – and we’ll be sure to keep you in the loop so you know where your stuff is.

Need Assistance?

We’d be more than happy to answer any queries you may have! Use the form below and we’ll get back to you in no time.