Shipping & Returns
SHIPPING POLICY
DELIVERY TIMES
Your purchases come from all over the India & internationally. Because of this, they may depart from various locations and/or arrive to you in multiple packages, even though only one delivery fee is charged per order. Delivery times may vary. Estimated delivery times are listed for each product on the sale page, and can be found in your Order Update emails.
TRACKING & NOTIFICATIONS
We will send you notifications as per your preferred mode of communication selected on checkout page with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on your Order History page.
SERVICE AREAS
Modern Hangover can ship to any street address within India, including Andaman Nicobar and Lakshadweep. We will ship your order via Blue Dart, DTDC, Ecom Express, or our White Glove delivery service. We do not ship to PO Boxes, or any of the Indian Territories such as Jammu & Kashmir and Ladakh.
Shipping to Andaman Nicobar and Lakshadweep
Shipping to the above location incurs an additional INR 500 per order. If this fee applies, it will appear at checkout.
UNDELIVERED PACKAGES
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
DISCOUNTED SHIPPING
Certain light weight, high value items may qualify for discounted shipping rates. Standard shipping rates do not apply to Discounted Shipping products. Instead, a per item rate will be listed for the product.
SPECIAL CASES & WHITE GLOVE
Handling fees may apply for items that require special attention. This can be applied to items that are too large and/or are coming remote place of India / internationally. These charges are only used to cover our own shipping costs and we keep them as low as possible. White glove delivery charges for large items (usually furniture) are listed per product. White glove service includes delivery into the room of choice with removal of packing materials. White glove service does NOT include assembly IF the item requires assembly. The white glove provider will contact the customer to schedule delivery. If your item arrives visibly damaged, please reject the shipment and contact info@modernhangover.com.
SHORT SHIPMENTS
Short Shipments happen when we receive fewer items than were sold in the brand’s sale. If your order was affected, Modern Hangover will email you within a few days.
RETURN POLICY
Return policies are listed in the details of each product page. Most items are either final sale or returnable for store credit.
FINAL SALE
Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you are concerned that you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase. If your order arrives damaged, please submit a photo of the damage with your request within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. Please note that there may be additional circumstances under which we will not be able to honour your return. Acceptance of a return is within our sole discretion.
RETURN FOR STORE CREDIT
Items marked “Return for store credit” are returnable for STORE CREDIT within 7 days of receiving the item. We will arrange a return label for free return shipping. Upon receipt and reprocessing of the item into our warehouse, you will receive the store credit.
SELECTED ITEMS ARE RETURNABLE FOR REFUND
1. The item must be unopened in original manufacturer’s packaging.
2. The cost of return shipping will be deducted from the refund.
3. As specified in each product page, items are returnable for refund within 7 or 14 days of receiving the item.
QUESTIONS OR CONCERNS
For any further queries or concerns regarding our shipping and returns policy, please send us a detailed message at info@modernhangover.com or write to us at Modern Hangover, Spadeworks Business, 330 A1 Shah & Nahar Industrial Estate, S.J.Marg, Lower Parel-West, Mumbai-400013, India. We will address your concerns at the earliest.